Terms of Service

1. Agreement to Terms

By accessing and using Jolome (the “Service”), you agree to be bound by these Terms of Service. If you do not agree to any part of these terms, you do not have permission to use this Service.

2. Service Description

Jolome is a language learning application that provides conversational practice and language improvement through AI-powered dialogue. The Service is provided “as is” for educational purposes only. We do not guarantee language proficiency or fluency as a result of using Jolome.

3. User Accounts and Registration

To use Jolome, you must create an account using Google, Apple, or email authentication. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate information during registration and to update it as needed.

4. User Conduct

You agree not to:

• Use Jolome for any unlawful purpose or in violation of any applicable laws
• Harass, abuse, or harm other users
• Attempt to gain unauthorized access to the Service
• Reverse-engineer, decompile, or disassemble the Service
• Use automated tools to access the Service without permission
• Share your account credentials with others or allow unauthorized access

5. Intellectual Property

All content, features, and functionality of Jolome (including but not limited to software, text, graphics, logos, and design) are owned by irums consulting, licensed partners, or content providers and are protected by copyright and other intellectual property laws.

Your content (including speech recordings and text input) is used solely to provide and improve the Service. You retain ownership of your content but grant irums consulting a license to use it for service delivery and improvement.

6. Payment and Subscription

If you choose a paid subscription, you agree to pay the applicable fees. Subscriptions automatically renew at the end of each billing period unless cancelled. You can cancel at any time through your account settings. Refunds are subject to the Refund Policy in Section 16.

7. Limitation of Liability

1. No warranties. The Service is provided “AS IS” without warranties of any kind. We do not warrant that the Service will be uninterrupted or error-free, free of viruses or malware, or meet your specific requirements.

2. Limitation of damages. Our total liability to you shall not exceed the fees you paid us in the last 12 months, or €100, whichever is greater.

3. Exclusion of consequential damages. To the maximum extent permitted by law, we are not liable for lost profits or revenue, lost data or business, loss of opportunity, business interruption, or indirect, incidental, special, consequential, or punitive damages ��� even if we knew such damages might occur.

4. Third-party content. We are not responsible for content posted by other users or third parties on the platform.

5. Indemnification. You agree to indemnify and defend irums consulting from any claims or damages arising from your use of the Service, your violation of these Terms, your infringement of third-party rights, or your violation of applicable laws.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. Jolome is for educational purposes only and does not provide medical, legal, or professional advice.

9. Privacy

Your use of Jolome is governed by our Privacy Policy. Please review it to understand our practices regarding data collection and use.

10. Modifications to Terms

We may modify these Terms of Service at any time. Changes become effective when posted to this page. Your continued use of the Service constitutes acceptance of the updated Terms.

11. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service ceases immediately.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Netherlands, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

13. Dispute Resolution

Any disputes arising from these Terms or the Service shall first be resolved through informal negotiation. If negotiation fails, disputes shall be resolved through binding arbitration or litigation as permitted by law.

14. Severability

If any provision of these Terms is found to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force.

15. Contact Us

If you have questions about these Terms of Service, please contact us at support@jolome.co.

16. Refund Policy

1. What is refundable and what isn’t. Refunds follow the irums consulting policy: payments are generally final and can’t be refunded unless required by law. In particular, no refunds are given for unused subscription periods or virtual credits. What IS refundable:

• Unauthorized charges
• Charges after a cancellation request
• Accidental or duplicate charges

2. Timeframes for refund requests. Refund requests should typically be made within 14 days of purchase. For service issues, report the problem within 24 hours after it occurs.

3. Processing times. We typically process refunds within 48 hours after approval; complex cases may take up to 5 business days. App store refunds vary: Apple Store refunds take 1–2 days, while Google Play may take up to 4 days.

4. Exceptions to the policy. No refunds if irums consulting suspends or terminates your account because you violated these Terms. However, if you are unable to use the Service due to a service failure, irums consulting will provide a refund or credit at its option.

5. How to request a refund. Contact support by emailing support@jolome.co, or use the app store’s refund system (Apple or Google Play). Provide your account details and explain the situation.

6. Different policies for different payment methods. If you purchased through the Apple App Store or Google Play Store, you can request a refund directly from them (about 2 days for Apple, up to 4 days for Google). Direct purchases follow the processing times above.